Nikon Store Frequently Asked Questions Find answers to our most frequently asked questions My AccountWhat are the benefits of a Nikon Store account?How can I create a Nikon Store account?I have forgotten my password. How can I reset it?How can I change my personal details? Product InformationWhat do the different product statuses mean?How can I be informed when an item is back in stock?What are refurbished products? My OrderCan I cancel my order?Can I modify my order?Can I change my delivery address?How does pre-order and awaiting-stock purchase work? PaymentWhich payment methods can I use?What do I do if my payment is not accepted?Can I make a tax exempt purchase? ShippingHow can I track my order?What are the shipping costs?What are the shipping times?Are there delivery exceptions? ReturnsWhat are the terms of return?How do I return my purchase?What is the refund policy? WEEE directiveWEEE Take-backBattery Take-backWEEE MarkingInformation for Users ContactHow can I contact you?